Rubbish Removal Putney Privacy Policy

This Privacy Policy explains how Rubbish Removal Putney collects, uses, stores, shares, and protects personal data relating to our customers and prospective customers. It applies to all Rubbish Removal Putney customers and service users within the Putney area, including anyone who contacts us, requests a quotation, books a collection, or otherwise interacts with our services.

Who We Are

Rubbish Removal Putney is a waste and rubbish clearance service operating in the Putney area. For the purposes of the UK General Data Protection Regulation and other applicable data protection laws, Rubbish Removal Putney acts as the data controller in relation to the personal data described in this Privacy Policy. This means that we determine how and why your personal data is processed.

Personal Data We Collect

We collect and process personal data about our customers, prospective customers, and individuals acting on behalf of business customers. The types of personal data we may collect include:

Contact details, such as your full name, address, telephone number, email address, and any alternative contact details you provide to us. Service information, such as the service address, property type, access instructions, details of the rubbish to be removed, and preferred service dates and times. Account and billing information, including invoices, payment records, partial payment card details as provided through our payment processor, and information required to manage refunds or disputes. Communication data, such as records of telephone calls, emails, messages, and notes of conversations relating to bookings, quotations, customer support, feedback, or complaints. Marketing preferences, such as your consent to receive marketing communications and your preferences relating to how we contact you.

We may also collect limited technical and usage data when you interact with our website or digital tools, including your IP address, device information, and basic analytical data about how you access and use our online services. This data is typically collected through standard logging and analytical tools.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us by telephone, email, online form, or other communication channels to request a quote, make a booking, or ask for information about our services. We may also obtain personal data when you interact with our website or respond to our marketing communications.

In some cases, personal data may be provided by a third party acting on your behalf, such as a landlord, letting agent, facilities manager, or another household member who arranges services for you. Where appropriate, we will inform you that we have received your details and provide access to this Privacy Policy.

Lawful Bases for Processing

We process personal data only where we have a lawful basis under applicable data protection laws. Depending on the context, the lawful bases we rely on include:

Contractual necessity. We process your personal data where it is necessary for entering into or performing a contract with you, such as when you request a quotation, confirm a booking, or require after-service support. This includes processing for scheduling collections, issuing invoices, taking payment, and communicating about service delivery.

Legitimate interests. We process certain personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This may include managing and improving our services, responding to enquiries, maintaining records for business analysis, training staff, and preventing or detecting fraud or misuse of our services.

Legal obligations. In some cases, we process personal data to comply with legal obligations, such as tax and accounting requirements, responding to lawful requests from public authorities, and meeting obligations related to waste management and environmental regulations.

Consent. Where required by law, we rely on your consent to send you certain types of marketing communications or to use non-essential analytical or similar technologies. You may withdraw your consent at any time as described in the section on your rights.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our rubbish removal and related services in the Putney area, including handling quotes, bookings, scheduling, and collections. To communicate with you about your enquiries, bookings, and any changes to your service, and to provide customer support before, during, and after service delivery. To process payments, manage invoices, handle refunds, and maintain accurate financial records. To manage our relationship with you, including seeking feedback, handling complaints, and notifying you of important updates to our services or terms. To manage our business operations, including planning capacity, training staff, monitoring service quality, and improving our processes and customer experience. To send you marketing information about our services, special offers, or updates, where we are permitted to do so by law and in line with your marketing preferences. To comply with legal and regulatory requirements, respond to lawful requests, and protect our rights, property, and safety or those of our employees, customers, and the public.

Data Sharing and Processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged under written contracts and are required to process your personal data only in accordance with our instructions and applicable data protection laws.

Typical categories of data processors we use include payment processing providers to securely process card and electronic payments, information technology and hosting providers to support our website, booking systems, and electronic record keeping, communication service providers to help us manage telephone calls, email delivery, and customer notifications, and professional advisers such as accountants or legal advisers who assist us in meeting our legal and regulatory obligations.

We may also share personal data with other third parties where necessary, such as couriers or subcontractors involved in the performance of our services, or public authorities and regulators where required by law. We do not sell your personal data.

International Data Transfers

Where any of our processors or service providers are located outside the United Kingdom or European Economic Area, or store data in such locations, we take appropriate safeguards to protect your personal data. These safeguards may include using standard contractual clauses or ensuring that the country offers an adequate level of data protection as recognised by relevant authorities.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. The specific retention period may vary depending on the type of data and the context of our relationship with you.

Generally, contact and service data relating to bookings and invoices will be retained for a period required by applicable tax and accounting laws, typically several years after the end of the relevant financial year. Communications, enquiries, and complaints may be kept for a reasonable period to manage our relationship with you, improve our services, and defend potential legal claims. Marketing contact data will be retained for as long as you remain subscribed or until you withdraw your consent or object to such processing.

When personal data is no longer needed for the purposes for which it was collected, we will securely delete, anonymise, or otherwise dispose of it.

How We Protect Your Personal Data

We take appropriate technical and organisational measures to protect the personal data we process from unauthorised access, alteration, disclosure, or destruction. These measures include access controls, secure storage, encryption and pseudonymisation where appropriate, internal policies and staff training, and procedures for managing potential incidents. While no system can be completely secure, we regularly review our security measures to reduce risks and protect your information.

Your Data Protection Rights

Under UK data protection law, you have certain rights in relation to your personal data. Subject to applicable conditions and limitations, these include:

The right of access. You can request confirmation that we process your personal data and obtain a copy of the data we hold about you. The right to rectification. You can ask us to correct inaccurate or incomplete personal data. The right to erasure. You can request deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected. The right to restrict processing. You can request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy. The right to object. You can object to processing based on our legitimate interests and you have an absolute right to object to direct marketing at any time. The right to data portability. Where the lawful basis is consent or contract and the processing is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format or transmit it to another controller where technically feasible.

If you wish to exercise any of these rights, please contact us using our usual contact channels. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by law.

Marketing Communications

Where permitted by law, we may use your contact details to send you information about our services and relevant offers. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our communications or by contacting us directly. Opting out of marketing does not affect service related communications that are necessary for the performance of a contract with you.

Complaints and Contact

If you have questions or concerns about how we handle your personal data, or if you wish to make a complaint, you can contact us using our standard contact details. We will do our best to address your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or how we process personal data. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.